Most video issues are network or extension blocks. Three quick checks usually solve it.
All our videos are hosted on Vimeo for stability and ad-free playback. If a video shows a black screen or won't start, try these:
On any lesson page, tap Class display in the action toolbar. It opens a full-screen, distraction-free video, perfect for projecting onto a classroom screen. If the regular embed doesn't work, this often does.
Six things to try, in order, before emailing us. Most logins resolve at step 2 or 3.
Fix the most common app issues, learn how offline mode works, and manage your notification settings.
Our support team replies same-day on weekdays. Here's how to reach us and what to include for the fastest fix.
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