Contact a human: when the docs don't cut it

We're a small team but we reply to every support email on weekdays, usually within a few hours. No bots, no canned responses, a real person from the team.

How to reach us

• Email, support@theschoolofplay.co. Best for billing, account access, and anything that needs a paper trail.
• General enquiries, hello@theschoolofplay.co. For partnerships, schools, media and new ideas.
• In-app help panel, tap the ? button on any platform page. Sends a message directly to our queue with your account details pre-filled.

What to include in your email

The more context you give us, the faster we can fix it. Helpful things to include:

• The email address on your account.
• What you were trying to do when the problem happened.
• What you expected to happen vs what actually happened.
• A screenshot if you can (paste it straight into the email).
• Your device and browser if it's a tech issue.

Response times

Weekday emails get a same-day reply (AEST). Weekend and public-holiday emails get a reply on the next business day. Urgent billing issues are handled within 2 hours on weekdays.